Legal Notice

Fidor Bank AG

Business Address: 
Sandstr. 33 | 80335 Munich | Germany

Company's Head Office:
Munich | Commercial Register: District Court Munich, HRB 149 656


Board Members
Pascal Cirelli (CEO)
Stefan Spannagl (COO)


Chairman of the Supervisory Board
Jean-Yves Forel


Commercial Register and VAT ID Number


Registry Court: District Court Munich
Registry Number: HRB 149 656

VAT ID Number: DE 232211958
Tax Office for Corporations


Foreign Account Tax Compliance Act:
Global Intermediary Identification Number (GIIN): 12SNSE.99999.SL.276 

Responsible Supervisory Authority

Bundesanstalt für Finanzdienstleistungsaufsicht - (BaFin)
Lurgiallee 12, 60439 Frankfurt or
Graurheindorfer Str. 108, 53117 Bonn

Head Office: +49 228 4108 0
Fax: +49 228 4108 1550



Complaints Procedure

The customer may lodge a complaint with the Fidor UK's point of contact, which is: The Bank shall respond to complaints in an appropriate manner; in the case of payment service contracts, this shall be sent in written form (e.g. by letter, fax or e-mail).

For the settlement of disputes with the Bank, consumers may contact the following conciliation bodies in whose dispute settlement procedures the Bank participates:

In the event of disputes pursuant to Section 14 (1) Nos. 1 to 5 of the Injunctions Act (UKlaG) with consumers arising from the application of the provisions on distance contracts for financial services, consumer credit agreements and other financial assistance as well as their brokerage, payment service contracts, the issue and redemption of electronic money, and the Payment Accounts Act, the consumer arbitration body at the Deutsche Bundesbank is responsible. The application for the conciliation procedure as well as further statements and notifications must be sent to the conciliation body in text form (e.g. letter, fax or e-mail). Address: German Federal Bank, Arbitration Board, Taunusanlage 5, 60329 Frankfurt am Main, Fax (069) 709090-9901, E-Mail, Internet:

In the event of disputes under section 14(1) nos. 6 and 7 UKlaG with consumers arising from the application of the provisions of the German Investment Code or other provisions in connection with contracts that involve banking transactions under section 1(1). 1 sentence 2 of the German Banking Act (KWG) or financial services pursuant to section 1 (1a) sentence 2 KWG, the consumer arbitration board at the Federal Financial Supervisory Authority (BaFin) is competent. The request must also be sent in text form (e.g. letter, fax or e-mail) to the conciliation body. Address: Federal Financial Supervisory Authority, Conciliation Body, Graurheindorfer Straße 108, 53117 Bonn, Fax: (0228) 4108-62299; E-Mail:, Internet:

In addition, the customer has the option of complaining to the Federal Financial Supervisory Authority (BaFin) about alleged violations by the Bank of the Payment Services Supervision Act (ZAG), Sections 675c to 676c of the German Civil Code (BGB) or Article 248 of the Introductory Act to the German Civil Code (EGBGB). Complaints must be submitted to the Federal Institute in writing or for recording. Address: Federal Financial Supervisory Authority, Graurheindorfer Straße 108, 53117 Bonn.

For disputes relating to online contracts, in particular, contracts concluded by a consumer with the Bank via a website or other electronic means, the consumer may also use the Online Dispute Resolution (OS) platform set up by the European Commission. You can reach the OS platform of the European Commission via the following link:



Liability for Contents

The contents of these pages were created with great care. We can however not guarantee the accuracy, completeness or timeliness of the contents.

As service providers we are liable for our own contents on these pages under the general laws, in accordance with Section 7 paragraph 1 German Telemedia Act (TMG). According to Sections 8 to 10 TMG we are not obligated as a service provider to monitor transmitted or stored external information, or to investigate circumstances that indicate illegal activity. Obligations to remove or block access to information under the general laws remain unaffected. However, a relevant liability is only possible from the date of knowledge of a specific infringement. Upon notification of such violations, we will remove the content immediately.

Liability for Links

Our website contains links to external websites over whose contents we have no control. Therefore, we also cannot accept any responsibility for these external content. The respective provider or operator is always responsible for the contents of any linked websites. The linked websites are checked at the time of linking for possible violations of the law. No illegal contents were identifiable at the time of linking. A permanent monitoring of the contents of the linked pages, without concrete evidence of a violation, would not reasonable. Upon notification of violations, we will remove such links immediately.


The contents and works provided on these pages created by the website operators are subject to German copyright law. Third party contributions are specified as such. Any reproduction, modification, distribution or any kind of exploitation outside the limits of the copyright require the written consent of its respective author or creator. Downloads and copies are permitted only for private, non-commercial use.

The operators of this website make every effort to observe the copyrights of others, or to use their own or license free works.