We are leaving!

Due to the uncertainties
surrounding the UK
market, we have decided
to withdraw our product
and service offering in
the UK on the 15th of
​​​​​​​September 2019.

Closing Business FAQs

Fidor is leaving the UK. On this page, we want to provide you with the most relevant information leaving none of your questions unanswered. 

Please contact us with your account details from your registered email address and provide us with a bank statement of another UK bank account showing the account holder’s name (necessarily yours), the account number and the sort code so we can transfer the funds for you.

Please ensure to have downloaded all bank statements, tax certificates and any other relevant documents which might be needed for future reference as per the 30th of September (at the very latest). From the 30th of September onwards, total access to your account will not be possible.  

At the time of the termination of your account (on the 15th of September) your standard banking functionalities will be no longer available, but from the 15th until the 30th of September, you will still be able to access your banking page, however, only with a limited  view-only function to allow you to access your documents.

Please ensure to have downloaded all bank statements, tax certificates and any other relevant documents which might be needed for future reference as per the 30th of September (at the very latest). From the 30th of September onwards, total access to your banking page will be unavailable.

 Please email us at hello@fidorbank.uk before the 15th of September with your details in order to further process your request.

You can contact us from April 2020 onwards; after confirming your identity, we will be able to send you the Fidor Smart Current Account Interest Statement for the tax year 2019/2020. 

Please refer to your banking page's inbox as the tax certificate for the tax year 2018/2019 has been made available in April 2019. Regarding the tax certificate for the tax year 2019/2020, kindly refer to the specific topic below.

In this case, your savings bonds will be prematured but you will receive the full interest rate upon maturity. Please send an email at hello@fidorbank.uk  in order for us to arrange the transfer of the funds for you.

Unfortunately we are unable to facilitate this for you as Fidor DE is a different registered entity, having its specific Terms and Conditions linked to a Euro account.

Due to the uncertainties surrounding the UK market at this current time, we have decided to withdraw our product and service offering in the UK on the 15th  of September 2019.

As long as it is a unique, single SEPA transfer for account termination purposes performed by us, this SEPA transfer will be free of charge.

The payment will simply bounce back and be credited to the sender's account. 

Your debit Mastercard will be automatically deactivated from the 15th of September and you do not have to send it back to us. You can safely destroy it. 

The security section of our general FAQs still applies. In case of fraud please send an email detailing your concerns to hello@fidorbank.uk. We will address this with the appropriate action.

Unfortunately from the 1st of July you will not be able to open a new account with us. 

The current interest rate of your account is 0.3% however, it will be reduced to 0% on the 1st of September 2019. 

Your banking data is secured and stored safely and not accessible anymore. According to the German law, we are obliged to store customer data inactively for 10 years.

Your banking data is secured and stored safely and not accessible anymore. According to the German law, we are obliged to store customer data inactively for 10 years.